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patient rights and responsibilities

The Right to be Prioritized

The Right to be Prioritized


No hospital has unlimited facilities, and sometimes prioritization is required in the interests of all patients. Emergency patients, the disabled, elderly patients, pregnant women and children, and certain other groups, have a priority right

The Right to Health Care Services and Advice

The Right to Health Care Services and Advice


All Liv Hospital international patients have the right to benefit fully from Liv Hospitals’ examination, diagnostic, treatment and health care facilities, in line with medical rules and principles.

Liv Hospital patients have the right to preventive and protective health information and advice on such issues as the health of mother and baby, malaria, tuberculosis, health education, contagious diseases and environmental health.

The Right for Respect and Consideration

The Right for Respect and Consideration


Liv Hospital patients have the right to be treated with respect, Liv Hospitality and consideration.

Hospital employees must deal with any complaints or disagreements within the framework of Liv hospital policies and standards of behavior, and the patient has the right to have any such situation handled at a higher level of authority, if required.

The Right to Privacy

The Right to Privacy


Liv Hospital patients have the right to choose whether they wish to receive visitors at any particular time, unless the visitor is connected with an official health body relating to the patient’s treatment and care.

Patients have the right to privacy during medical examination and consultation, with sessions being conducted in a closed environment that cannot be overheard or observed.

Confidentiality is a fundamental patient right, and central to the relationship between patient and doctor. All patients’ personal and health condition information is kept confidential. Such information can only be disclosed with the express consent of the patient or through the decision of a court of law.

All patients have the right to maintain the privacy of their private lives: medical staff may only request information in this respect to the extent that it is required for effective diagnosis, treatment and care.

Financial and payment information regarding the patient’s treatment is confidential.

The Right to Determine who cares for you

The Right to Determine who cares for you


As an international patient, it is important that you feel comfortable with those caring for you. You have the right to know the identity, professional position, qualifications and duties of those who are caring for you.

Patients have the right to request a change of the member of staff caring for them, or demand another doctor’s consultation, in line with legal provisions that apply in such cases. Patients who exercise this right may incur an extra cost, depending on the exact circumstances.

The Right to be informed

The Right to be informed


In very exceptional circumstances, a professionally and carefully considered medical reason may exist temporarily to restrict some information to the patient. Except in such circumstances, Liv Hospital patients have the right to be given full and understandable written and verbal information on:

  • Their probable or confirmed diagnosis
  • The advantages, disadvantages and risks of recommended treatment or surgery
  • The risks of rejecting such treatment or surgery
  • Alternative methods of treatment or surgery
  • Their medical records (that must be kept by law)
  • All medicine and materials for which the patient is being charged
  • Results of laboratory examinations and tests
  • X-ray films
  • Prescription medicine, material and equipment that is purchased outside the hospital

The patient has the right to demand not to be informed about their diagnosis or treatment, or to demand that other people not be informed (family members etc.). This demand will be respected, except in cases where there is a legal requirement to inform.

The Right to Communication in a Language You Understand

The Right to Communication in a Language You Understand


Liv Hospital international patients have the right to communicate and be informed in their own language, or a language that they understand. Translation and interpreter services are provided by the Liv Hospital International Office, with each patient being designated a Recovery Specialist in order to ensure international patients have a complete understanding of their diagnosis and treatment, as well as to assist any accompanying persons.

The Right to Consent

The Right to Consent


Patients will firstly be given full information from the concerned medical specialists about their diagnosis and recommended treatment or surgery, its probability of success, risks, recovery time and other information required for the patient to make an informed decision.

The patient then has the right to make his or her own decision about whether to consent to the medical advice they have received, unless there are exceptional legal or ethical compulsions.

If an emergency occurs in which the patient is not in a condition to consent and the consent of next of kin or an accompanying person is required, and that person cannot be reached or consent otherwise obtained, then the required treatment or surgery may be carried out.

The Right to Reject Treatment

The Right to Reject Treatment


Liv Hospital patients have the right to reject or stop treatment or surgery except in exceptional legal cases, as long as the consequences and risks of rejection are fully explained to the patient or his / her official representative or next of kin. In such a case, the patient will be asked to sign a form confirming their rejection.

Upon signing this form, the patient is normally discharged from the hospital.

The patient has the right to recommended treatment or surgery, even if he or she has previously rejected it: a previous rejection can in no circumstances be used as a reason not to provide that treatment in the event that the patient subsequently consents to it.

The Right to Withdraw Approval

The Right to Withdraw Approval


Except in emergency or life-threatening instances, all patients have the right to withdraw their approval (that is, to reject the recommended treatment or surgery). In such a case, the patient will be asked to sign a form confirming the withdrawal of their previous approval. The validity of withdrawal of approval after treatment or surgery has begun is subject to medical evaluation of the risk or danger to the patient.

The Right to a Second (or External) Opinion

The Right to a Second (or External) Opinion


All patients have the right to demand a second opinion from another doctor either within Liv Hospital, or externally (though there may be an extra cost incurred in such cases). In the event that the doctor responsible for the patient’s treatmentaccepts a second opinion, then treatment or surgery is carried out at the hospital where the patient is staying.

The Right to Know the Costs

The Right to Know the Costs


Liv Hospital international patients have the right to demand and receive a detailed invoice with respect to payments for the health services he or she will receive. Patients always have the right to ask for information about the costs of their treatment from the International Office.

The Right to Social and Psychological Support

The Right to Social and Psychological Support


Liv Hospital is sensitive to the fact that international patients may require extra support as they are away from their home countries and environment. Within certain unavoidable health or safety constraints, Liv Hospital international patients have the right to wear their own clothes, to perform their cultural and religious observances freely, and use whatever symbols they wish.

Liv Hospital patients have the right for additional psychological support as required, including the right to have accompanying person(s) with them, as long as there are no health or safety constraints at any particular time.

The Right to Know the Hospital Rules and Regulations

The Right to Know the Hospital Rules and Regulations


Patients have the right to be informed about all existing rules and regulations that apply at Liv Hospital, and to have them explained if requested. Hospital rules and regulations are primarily concerned to maintain and ensure the health and safety of patients, visitors and hospital employees.

The Right to Recourse and Complaint

The Right to Recourse and Complaint


The Liv Hospital group’s principles, as well as Turkish Law, grant all Liv Hospital patients the right to make complaints concerning patient rights at the Liv Hospital. All Liv Hospital international patients have the right to make comments, suggestions and complaints, to have them properly considered by the appropriate hospital authorities, and to be informed of the result of their review.

If the hospital administration is unable to resolve the complaint to the satisfaction of the patient, the patient has the right to issue that complaint to the head of the local administration.

The Right to Religious Observance

The Right to Religious Observance


Within the framework of hospital health and safety rules, all Liv Hospital international patients have the right to practice their religious beliefs and to request the attendance of a clerical, religious or spiritual figure in line with their beliefs.

The Right to Security

The Right to Security


All patients have the right to expect and demand the maintenance of a secure environment during their stay at Liv Hospital hospitals; all health establishments are required to provide a reasonable level of security at all times.

The Right to Visits and Human Values

The Right to Visits and Human Values


International patients and their accompanying person(s) have the right to be treated and cared for in an environment that respects their personal values, and to be treated by all hospital staff in a good-humored, considerate and courteous manner.

All health establishments are required to maintain a hygienic, quiet environment appropriate to patients’ treatment and recovery.

Patients have the right to visits: the hospital maintains certain rules concerning visits designed to avoid patients being disturbed, or their health put at risk.

The Right to Accompaniment

The Right to Accompaniment


All patients have the right to be accompanied by a family member or friend as long as this does not pose any medical risks, in which case the doctor will advise the patient.

International patients may have a particular need for the presence of a family member or friend to provide support. The International Office, and the patient’s Recovery Specialist maintains communications with the patient and accompanying persons in order to ensure the highest standards of care and treatment. In exceptional circumstances, it may be necessary for the patient to be isolated for a temporary period (for example, in intensive care, during and after surgery, etc.)

The Right to Excellence in Care

The Right to Excellence in Care


All patients have the right to demand that medical staff and hospital employees always act with a view to the care and comfort of the patient at all times. Even in extreme cases, medical staff must do all that is possible to minimize pain and discomfort.

Keeping Medical Experts Informed

Keeping Medical Experts Informed


In order to permit appropriate and effective treatment, patients must provide their doctor with accurate and complete information about their condition, previous treatment and medication, and medical records.

Patients should always inform their doctor or nurse if they have not understood anything, or desire further information.

Patients should not hesitate or delay in informing their doctor or nurse about any after-effects or unexpected symptoms they experience following treatment, medication or surgery.

Following Medical Advice

Following Medical Advice


The medical advice and suggestions the doctor gives patients is crucial for the patient’s treatment and recovery. Patients should take care to remember and follow all such advice and instructions.

In the Event of Rejecting Medical Advice

In the Event of Rejecting Medical Advice


In rare cases, patients may choose to exercise their right not to accept medical advice with regard to required treatment or surgery. While the risks and dangers will be explained by the doctor, the ultimate decision and responsibility rests with the patient.

Payment

Payment


Liv Hospital’s International Office shall explain the price and cost structure of treatment to Liv Hospital international patients, before their admission. The patient is responsible for payment of the costs of their treatment according to the agreed structure and timeframe.

Hospital Rules

Hospital Rules


All Liv Hospital rules and regulations are specifically designed to ensure the health and safety of all patients and staff at all times. Patients are requested to follow these rules that will be explained to them before their admission, in order to guarantee the standard of care, treatment and hygiene of themselves and other patients.

Respecting Others

Respecting Others


Patients are asked to take care to respect the rights of other patients and hospital staff. In particular, the hospital seeks to ensure that patients are not disturbed or placed in danger by smoke, noise, excessive visitor numbers etc.

Contagious Disease Notification

Contagious Disease Notification


It is essential that patients inform their doctor if they are aware of having any contagious condition. If a patient is suffering from such a condition or disease, they may not be discharged from the hospital until their doctor confirms that it is safe for the patient to be discharged.

Damages

Damages


Patients are responsible for compensation in the event that they cause damage to hospital property or equipment.

Visitors

Visitors


International patients, being away from their home countries, do not generally have many visitors and the hospital seeks to be flexible with respect to any that may arrive from abroad in order to visit a patient. Visitors should not bring food and drink; the health and wellbeing of the patient is always of paramount importance in limiting visitor numbers and visiting times.

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